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Terms and Conditions

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Sterosport from Steroplast Healthcare Limited Conditions of Sale

1. Sterosport

1.1 www.sterosport.co.uk is a site operated by Steroplast Healthcare Limited. We are registered in the United Kingdom under company number 00504340 and with our registered office at Alpha Point, Bradnor Road, Manchester, M22 4TE, England.
1.2 Our main trading address is: Sterosport, Steroplast Healthcare Ltd, Alpha Point, Bradnor Road, Manchester, M22 4TE.
1.3 Our VAT number is 145077275
1.4 We are regulated by MHRA (Medicines and Healthcare products Regulatory Agency). Click here for further information about Steroplast Healthcare Ltd 

2. Interpretation

The definitions and rules of interpretation in this condition apply in these conditions: Buyer: the person, firm or company who purchases the Goods from the Seller. Contract: any contract between the Seller and the Buyer for the sale and purchase of the Goods, incorporating these conditions. Delivery Point: the place where delivery of the Goods is to take place under condition 7. Goods: any goods agreed in the Contract to be supplied to the Buyer by the Seller (including any part or parts of them). Seller: Sterosport, Steroplast Limited, of Alpha Point, Bradnor Road, Manchester M22 4TE.

2.1 Subject to any variation under condition 2.4 the Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document).
2.2 These conditions apply to all the Seller’s sales and any variation to these conditions and any representations about the Goods shall have no effect unless expressly agreed in writing and signed by the Seller. The Buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Seller which is not set out in the Contract. Nothing in this condition shall exclude or limit the Seller’s liability for fraudulent misrepresentation.
2.3 Each order for Goods by the Buyer from the Seller shall be deemed to be an offer by the Buyer to buy Goods subject to these conditions.
2.4 The Buyer shall ensure that the terms of its order and any applicable specification including the quantity and description of the Goods are complete and accurate.

3. Privacy Policy & Cookies

The website is owned by and the data controller is Steroplast Healthcare Limited.
We are registered with the Information Commissioner’s Office and our registration number is Z9934457.

3.1 Contract execution
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.
3.2 Email newsletter

  • If you sign up to our newsletter, we may use your email address to send you information about products or services.
  • You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

3.3 Cookies & monitoring
Monitoring is important for your consumers to understand what information you are collecting from visits. It is important that you stress the reasons why you are monitoring this traffic. Remember to mention any 3rd party services you are using that may collect cookies also, such as Google Analytics.
A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of your website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

  • Strictly necessary cookies – These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies – These cookies are used to recognise you when you return to our website.
  • Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer.
  • The referring website from which you have got to our website from.

The reasons for this are:

  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business.

3.4 Disclosure of personal data
We may disclose your personal data:

  • To agents and service providers.
  • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, Cybercrime or to protect the website, rights, personal safety of person/s.
  • We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

4. Product information

4.1 Please read and note the specification of each product and ensure Sterosport products are used for the intended purpose i.e. the treatment and prevention of sports injuries.
4.2 Sterosport products meet the highest quality standards for use as healthcare/ medical products in accordance with BS EN ISO 13485:2003, supported by:

  • The Medical Device Directive 93/42/EEC
  • Wholesale dealers Licence

Consequently, Steroplast has devised and implemented a documented Quality Assurance System in accordance with our “Notified Body” – S.G.S.
4.3 Our quality system is fully compliant with the MHRA (Medicines and Healthcare products Regulatory Agency).

5. Right to cancel

5.1 You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
5.2 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
5.3 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
5.4 Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
5.5 You will not have any right to cancel a purchase for the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

6. Notices

All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase (notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter). In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

7. Delivery

7.1 Unless otherwise agreed in writing by the Seller, delivery shall be made by the Seller and delivery of the Goods shall take place at the Buyer’s place of residence or business.
7.2 Any dates specified by the Seller for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.
7.3 Subject to the other provisions of these conditions the Seller shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Seller’s negligence), nor shall any delay entitle the Buyer to terminate or rescind the Contract unless such delay exceeds 30 days.
7.4 If for any reason the Buyer fails to accept delivery of any of the Goods when they are ready for delivery, or the Seller is unable to deliver the Goods on time because the Buyer has not provided appropriate instructions, documents, licences or authorisations:

  1. Risk in the Goods shall pass to the Buyer (including for loss or damage caused by the Seller’s negligence);
  2. the Goods shall be deemed to have been delivered; and
  3. the Seller may store the Goods until delivery, whereupon the Buyer shall be liable for all related costs and expenses (including, without limitation, storage and insurance).
  4. The Seller may deliver the Goods by separate instalment by arrangement with the Buyer. Each instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle the Buyer to repudiate or cancel any other Contract or instalment.

8. Non-delivery

8.1 The quantity of any consignment of Goods as recorded by the Seller on despatch from the Seller’s place of business shall be conclusive evidence of the quantity received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.
8.2 The Seller shall not be liable for any non-delivery of Goods (even if caused by the Seller’s negligence) unless the Buyer gives written notice to the Seller of the non-delivery within 7 days of the date when the Goods would in the ordinary course of events have been received.
8.3 Any liability of the Seller for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods.

9. Risk/title

9.1 The Goods are at the risk of the Buyer from the time of delivery.
9.2 Ownership and delivery of the Goods shall not pass to the Buyer until the Seller has received in full (in cash or cleared funds) all sums due to it in respect of:

  1. the Goods; and
  2. all other sums which are, or which become due to the Seller from the Buyer on any account.

9.3 The Buyer’s right to possession of the Goods shall terminate immediately if:

  1. the Buyer convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or documents are filed with the court for the appointment of an administrator of the Buyer or notice of intention to appoint an administrator is given by the Buyer or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a resolution is passed or a petition presented to any court for the winding-up of the Buyer or for the granting of an administration order in respect of the Buyer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Buyer; or
  2. the Buyer suffers or allows any execution, whether legal or equitable, to be levied on his/its property or obtained against him/it, or fails to observe or perform any of his/its obligations under the Contract or any other contract between the Seller and the Buyer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Buyer ceases to trade; or
  3. the Buyer encumbers or in any way charges any of the Goods.

9.4 The Seller shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from the Seller.
9.5 The Buyer shall not have any rights in respect of any trade names or trademarks used by the Seller in relation to the Goods and the Buyer shall not make any alterations to the Goods or to their packaging at any time.
9.6 On termination of the Contract, howsoever caused, the Seller’s (but not the Buyer’s) rights contained in this condition 4 shall remain in effect.

10. Price

10.1 Unless otherwise agreed by the Seller in writing, the price for the Goods shall be the price set out on the Sterosport website at the time of purchase and such price is inclusive of any applicable value added tax, which the Buyer shall be liable to pay to the Seller.
10.2 The price for the Goods is inclusive of a standard £4.95 delivery cost for all UK orders. The Seller’s delivery charges shall be payable by the Buyer to the Seller in respect of all orders.
10.3 For customers and orders required outside the UK please contact Steroplast to discuss costs and delivery options on +44 0161 902 3030 / info@sterosport.co.uk. The price for the Goods shall be exclusive of all costs or charges in relation to delivery for non-UK orders, details of which shall be provided by the Seller, all of which amounts the Buyer shall pay in addition when it is due to pay for the Goods.

11. Payment

11.1 Subject to condition 11.4, payment of the invoice value of the Goods is due at the time of placing the order on the Sterosport website.
11.2 Time for payment shall be of the essence.
11.3 No payment shall be deemed to have been received until the Seller has received authorisation from the Buyers bank.
11.4 All payments payable to the Seller under the Contract shall become due immediately on its termination despite any other provision.
11.5 The Buyer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Buyer has a valid court order requiring an amount equal to such deduction to be paid by the Seller to the Buyer.
11.6 If the Buyer fails to pay the Seller any sum due pursuant to the Contract, the Buyer shall be liable to pay interest to the Seller on such sum from the due date for payment at the annual rate of 4% above the base lending rate from time to time of National Westminster Bank plc, accruing on a daily basis until payment is made, whether before or after any judgement.
11.7 The Seller reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.

12. Quality

12.1 Where the Seller is not the manufacturer of the Goods, the Seller shall endeavour to transfer to the Buyer the benefit of any warranty or guarantee given to the Seller.
12.2 The Seller warrants that (subject to the other provisions of these conditions) on delivery, and for a period of 12 months from the date of delivery, the Goods shall be of satisfactory quality within the meaning of the Sale of Goods Act 1979.
12.3 The Seller shall not be liable for a breach of the warranty in condition 12.2 unless:

  1. the Buyer gives written notice of the defect to the Seller, and, if the defect is as a result of damage in transit to the carrier, within 7 days of the time when the Buyer discovers or ought to have discovered the defect; and
  2. the Seller is given a reasonable opportunity after receiving the notice of examining such Goods and the Buyer (if asked to do so by the Seller) returns such Goods to the Seller’s place of business at the Seller’s cost for the examination to take place there.

12.4 The Seller shall not be liable for a breach of the warranty in condition 12.2 if:

  1. the Buyer makes any further sales of such Goods after giving such notice; or
  2. the defect arises because the Buyer failed to follow the Seller’s oral or written instructions as to the storage, use or maintenance of the Goods or (if there are none) good trade practice; or
  3. the Buyer alters or repairs such Goods without the prior written consent of the Seller.

12.5 Subject to condition 12.3 and condition 12.4, if any of the Goods do not conform with the warranty in condition 12.2 the Seller shall at its option repair or replace such Goods (or the defective part) or refund the price of such Goods at the pro rata Contract rate provided that, if the Seller so requests, the Buyer shall, at the Seller’s expense, return the Goods or the part of such Goods which is defective to the Seller.
12.6 If the Seller complies with condition 12.5 it shall have no further liability for a breach of the warranty in condition 12.2 in respect of such Goods.

13. Limitation of liability

13.1 Subject to condition 2, condition 3 and condition 7, the following provisions set out the entire financial liability of the Seller (including any liability for the acts or omissions of its employees, agents and subcontractors) to the Buyer in respect of:

  1. any breach of these conditions;
  2. any use made or resale by the Buyer of any of the Goods, or of any product incorporating any of the Goods; and
  3. any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.

13.2 Nothing in these conditions excludes or limits the liability of the Seller:

  1. for death or personal injury caused by the Seller’s negligence; or
  2. for any matter which it would be illegal for the Seller to exclude or attempt to exclude its liability; or
  3. for fraud or fraudulent misrepresentation.

13.3 Subject to condition 13.2 and condition 13.3:

  1. the Seller’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and
  2. the Seller shall not be liable to the Buyer for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.

14. Force majeure

The Seller reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Seller including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 180 days, the Buyer shall be entitled to give notice in writing to the Seller to terminate the Contract.

15. Communications

15.1 All communications between the parties about the Contract shall be in writing and delivered by hand or sent by pre-paid first-class post or sent by fax or e-mail:

  1. (in case of communications to the Seller) to its registered office or such changed address as shall be notified to the Buyer by the Seller; or
  2. (in the case of the communications to the Buyer) to the registered office of the addressee or (in any other case) to any address of the Buyer set out in any document which forms part of the Contract or such other address as shall be notified to the Seller by the Buyer.

15.2 Communications shall be deemed to have been received:

  1. if sent by pre-paid first-class post, two days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting); or
  2. if delivered by hand, on the day of delivery; or
  3. if sent by fax or e-mail on a working day prior to 4.00 pm, at the time of transmission and otherwise on the next working day.

16. General

16.1 Each right or remedy of the Seller under the Contract is without prejudice to any other right or remedy of the Seller whether under the Contract or not.
16.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.
16.3 Failure or delay by the Seller in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.
16.4 Any waiver by the Seller of any breach of, or any default under, any provision of the Contract by the Buyer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.
16.5 The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
16.6 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
16.7 These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.