RETURNS AND DAMAGES
Are you unhappy with your order? Let us fix that for you.
My items are faulty, damaged or missing
If part or all of your order is damaged or doesn’t work, or if items are missing get in touch with us straight away. We’ll work to rectify the problem as quickly as possible by refunding it, replacing it, or crediting your account for the value of the item or items.
Contact our customer service team at email@example.com or on 0800 978 8301.
How long before I cannot return an item?
All returns need to be processed within 14 days of receipt of the order. If you contact us more than 14 days after you receive your items, we will not be able to refund you for them.
I’ve accidentally bought too many of something
If you’ve accidentally ordered too much, don’t worry. We’ll take everything back in exchange for a refund providing the items are in perfect condition. If the items are not in perfect condition or if the pack is not complete, we will not be able to process a refund.
We ask that you cover the cost of carriage for the return.
What if my returned items are damaged on their way back?
You must be able to show us proof of posting or proof of the carrier used to return items to us. In the event that items are damaged on their way back to us, we’ll need this evidence to help you make a claim for a refund.
If any of your questions aren’t answered here, our team can help. Contact our customer service team via email at firstname.lastname@example.org or call us on 0800 978 8301.