Delivery Options

Quick Delivery Options

Delivery options

We aim to get your order to you as soon as possible, so you can focus on what you do best without compromising on safety.

Our team will process and dispatch any orders made before 12pm Monday to Friday that same day.

Orders received after 12pm will be processed and dispatched the following working day.

All deliveries within mainland UK will be charged a flat delivery fee of £4.98.

All our deliveries are processed by DPD Local. This means you can expect your order by the next working day, before the close of business. You’ll also receive a one-hour delivery window to make your delivery more convenient.

Because of this, you’ll need to ensure you provide a mobile phone number and email address. This is so DPD can send you notifications about your order directly.

We offer a click and collect pick up service free of charge.

Simply select the click and collect option at the stage of purchase online, or specify this when ordering over the telephone. We’ll arrange a time for you to visit our offices to collect your order when it’s ready.

Please be mindful of social distancing guidelines when you visit our offices to collect your order.

 

RETURNS AND DAMAGES

Are you unhappy with your order? Let us fix that for you.

My items are faulty, damaged or missing

If part or all of your order is damaged or doesn’t work, or if items are missing get in touch with us straight away. We’ll work to rectify the problem as quickly as possible by refunding it, replacing it, or crediting your account for the value of the item or items.

Contact our customer service team at info@sterosport.co.uk or on 0800 978 8301.

How long before I cannot return an item?

All returns need to be processed within 14 days of receipt of the order. If you contact us more than 14 days after you receive your items, we will not be able to refund you for them.

I’ve accidentally bought too many of something

If you’ve accidentally ordered too much, don’t worry. We’ll take everything back in exchange for a refund providing the items are in perfect condition. If the items are not in perfect condition or if the pack is not complete, we will not be able to process a refund.

We ask that you cover the cost of carriage for the return.

What if my returned items are damaged on their way back?

You must be able to show us proof of posting or proof of the carrier used to return items to us. In the event that items are damaged on their way back to us, we’ll need this evidence to help you make a claim for a refund.

If any of your questions aren’t answered here, our team can help. Contact our customer service team via email at info@sterosport.co.uk or call us on 0800 978 8301.

Leave a message

Fill out the enquiry form below and a friendly member of the team will be in touch to assist you as soon as they can.

    Call us

    0800 978 8301

    Write to us

    Sterosport
    c/o Steroplast Healthcare
    Unit 2 Alpha Point
    Bradnor Road
    Manchester
    M22 4TE

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